FREQUENTLY
Asked Questions
We have been operating for 2019 and have built a great reputation (check our instagram following here) from our impeccable customer service, swift worldwide delivery, instant replies & sourcing rare streetwear items from previous seasons and still selling well under rrp
RENEWE is it is all our stock is 100% & new with tags sourced from vetted authorized suppliers in worldwide furthermore we accept klarna & clear pay via our website, you have to go through rigorous authenticity steps which require you to send all your invoices over to these entities to be accepted and use their payment gateways. we are more than happy for you to take our stock into any shop and get your item(s) authenticated
All your payments and data is completely secure, all payment gateways we use from paypal to card payments are fully encrypted. we fully comply with gdpr regs, your password info and payment info is not stored by us, we only get access to the info you supply at checkout, i.e. name, email and address, which can be deleted on request
Do you have this item in a size……?
If it doesn’t state your size on the website then unfortunately we don’t have it, a key part of our business is keeping the website up to date.
Depends on the method you chose at checkout however normally 1-2 working days for domestic orders, we offer special next day delivery if needed and express shipping for international orders.
It’s previous season stock, renewe is an streetwear business, we sell everything under rrp, it’s against brands rules & regulations to sell new season stock under rrp as it devalues their brand & leads to a loss of business for competitors.
We are not personal shoppers however, if you have seen the item on our page before we are more than happy to make a note.
All our stock is brand new with tags.
All the stock we have is on our website.
Via our website, the website will always be the easiest & quickest method for any prospective customer.
Yes, please refer to our returns page for further information.
I have returned my item have you received it yet?
Please refer to your own tracking details given to you by royal mail when returning the parcel. once the item is shown as delivered/signed for it will take us up to 48 hours to process the return. please make sure you have followed the returns procedure correctly as this can cause a delay in processing.
Where do you get your stock from?
Where do you get your stock from?
What payment methods do you accept?
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